Frequently Asked Questions
Everything you need to know about shopping with Surma
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
Surma offers a 30-day return window for most items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.
Are the products on Surma authentic?
Absolutely. We pride ourselves on sourcing products directly from authorized distributors and manufacturers to ensure that every item you purchase is 100% authentic and of the highest quality.